For Difficulties/Assistance Needed during Stay

If you experience any difficulties or require assistance while staying in Seoul, please contact the Tourist Complaint Center, which is operated by the Seoul Tourism . The center will help resolve any inconvenience you experience during yourtravels, such as overcharged fare, and mediation of problems.

Tourist Complaint Center

Hours: 09:00-20:00 (Monday-Sunday)
Address: 1st Fl, KEB Bank Building, 66 Eulji-ro, Jung-gu, Seoul

※ Hours of operation are subject to change. The center is closed during the Chuseok and Lunar New Year holidays.

Submit your claim online in English？
 

Cash Compensation Service for Overcharges

The Seoul Tourism Complaint Center offers cash compensation for foreign tourists who have been overcharged while in Seoul.
 

Eligibility

Foreign tourists (On sojourns of less than a month)
 

Applicable Areas

Limited to cases occurring in Seoul's Special Tourist Zones
(Itaewon, Myeong-dong, Namdaemun, Bukchang-dong, Dongdaemun Fashion Town,
Jongno/Cheonggye, Dadong, Mugyo-dong)
 

Applicable Cases

Compensation for overcharges in shopping, food, and accommodation
※ Excludes being overcharging by street vendors, and transportation & travel agency costs

Compensation Limit

Up to KRW 300,000 per person
Processing Time: Less than 30 days from receipt of a complaint
※ Application review and compensation processing will be completed less than 14 days from the date of submission.

Apply for Compensation

☎ 1800-9008 Tourist Complaint Center / tcc@sta.or.kr
※ Contact the center or inquire with a guide or tourist police to file complaint.